Refund Policy
Last updated: June 1, 2026
✅ 14-Day Money-Back
Guarantee. If RankOnAI isn't working for you within 14 days of purchase, reach out — we'll do everything
we can to make it right, and if we genuinely can't, we'll refund you in full.
How to Request
Email support@pixalab.ai with the subject "Refund Request – [Your Order
ID]", or open a ticket via our Contact page, and tell us
what isn't working for you. Because most issues are a quick fix, our support team may ask a few questions or offer
to help you get set up first — a large share of refund requests turn out to be one small configuration step away
from working. If we're unable to resolve it to your satisfaction within the 14-day window, we'll process your full
refund within 3–5 business days.
What's Covered
- Purchases within 14 days of the original purchase date.
- Cases where, after giving our team a fair chance to help, the product still isn't right for you.
- One refund per customer, per product.
What's Not Covered
- Requests made more than 14 days after the purchase date.
- Requests where our team hasn't been given a reasonable opportunity to resolve the issue first.
- Agency or Enterprise licences with active client resale.
- Third-party costs (your AI provider's API fees, e.g. OpenAI or Anthropic — these are billed by the provider,
not by us).
Questions or Concerns
If anything isn't working, or you're unsure about your purchase, please contact our support team first — we're
here to help and will work with you to resolve any issue quickly.